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2849617
Most supply chains are by nature, robust entities that can weather almost any challenge. But occasionally an outside force so intense occurs that can cause part of your supply chain to weaken and put at risk your bottom line. If your firm is currently importing cargo from Asia, you know about the challenges faced by what is rapidly becoming a crisis on the West Coast. This problem has been exacerbated by many factors:

DRIVER SHORTAGES – All modes of the logistics industry are seeing a shortage of drivers. The new Hours of Service regulations have limited the number of consistent hours a driver may be behind the wheel. This plus fewer and fewer drivers entering the workforce (driving a truck just is not seen as an attractive vocation for younger workers), has severely strained the available pool of drivers.

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1421163425
Our first thought to this question was, “Not much, really.” Why? Well, many customers today only care about, “What have you done for me lately?” One bad experience can destroy a business relationship even if you’ve delivered excellent service the previous ninety-nine attempts.

But upon further reflection, we’ve “remembered” a few things we’ve learned -

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